FREQUENTLY ASKED QUESTIONS

ACCOUNTS

  • How do I open a Juta account?

  • How do I find out about the status of my Juta account?

CANCELLATION OF SUBSCRIPTIONS

  • How do I cancel my subscriptions?

COMPLINEWS CPD QUIZ ASSESSMENTS

  • How do I complete a CompliNEWS CPD quiz and download a certificate?  

  • What system requirements would you need to access the CompliNEWS CPD quiz assessment portal on Juta Passmasters? 

  • How do I log in to the CompliNEWS CPD portal? 

EBOOKS

  • Does the e-book price include Value-Added Tax (VAT)?

  • How long will I have access to my e-book? 

     

  • Which methods can I use to pay for e-books 

     

JUTA PASSMASTERS

  • What system requirements would you need to access the online courses or LMS? 

  • How do I register as a lecturer on Juta Passmasters?

  • What is Juta Passmasters?

MY JUTA PROFILE AND CUSTOMER SELF-HELP PORTAL

  • How do I change my My Juta password? 

  • How does the My Juta Customer Self-Service Portal work? 

  • How do I change my email address for my My Juta profile?

ONLINE PRODUCTS

  • Do online publications and services include Value-Added Tax (VAT)?

PRINT PRODUCTS

  • Do print publications include Value-Added Tax (VAT)?

  • Is the cost of postage and packaging included in the price of print publications?

RETURNS, REFUNDS AND REPLACEMENTS

  • Why has Juta denied my refund?

  • Incorrect content delivered 

  • Refunds for Online Shop purchases

SUPPORT AND ENQUIRIES

  • How do I contact Juta?