Page 29 - Demo

28 Business CATALOGUE 2025|2026SUITABLE FOR%u2022 This book is intended for senior managers in organisations who practically digitise operations. %u2022 Furthermore, there is a need for academicians to understand the theoretical underpinnings behind how digital transformations can be implemented in operations. Thus, the book explicates in details theoretical and practical aspects of digitalising operations.Practical Case Studies in Digitalising Operations P OBA & M SONYPractical Case Studies in Digitalising Operations give a practical overview with live examples in a step-by-step methodology as to how to digitalise operations. Digitising operations has become a critical lever of the business operations model and it will help companies to build value and provide compelling customer experience at lower costs. It combines digital technologies and operations capabilities in an integrated, well-thought-out and sequenced way to achieve stepchange improvements in revenue, customer experience, and cost.CONTENTSChapter 1: IntroductionChapter 2: Practical Case of Operations Optimisation for Public Hospitals through Intelligent Automation (IA)Chapter 3: Digitalising Operations for the Electoral Commission of South AfricaChapter 4: Practical Case of Operations Optimisation for Insurance Claims: A ViewpointChapter 5: Practical Case of Digitalising the South African Post Office: A ViewpointChapter 6: Practical Case of Digitalising Operations for a Property Management CompanyChapter 7: Coal Value Chain Operational Optimisation and Digitisation Case StudyChapter 8: Digitalising RTMC Driving Licence Renewal Operations Analysis and Improvement Proposals: A ViewpointChapter 9: Practical Case of Digitalising a Leading Fast-Moving Consumer Goods (FMCG) ManufacturerChapter 10: Practical Case of Digitalising Public Hospitals in South Africa: A ViewpointChapter 11: Digitalising Billing Operations in a Telecommunication Service ProviderChapter 12: Digitalising Operations at Freedom ParkChapter 13: Digitalising a Fast Food OrganisationChapter 14: Digitalising NaTIS: A PerspectiveChapter 15: Digitalising a RetailerChapter 16: Digitalising Operations in a BankChapter 17: Digitalising Government Printing Works Chapter 18: Digitalising Room ServiceChapter 19: Digitalising the Food & Beverages Manufacturing Sector Education and Training Authority (FoodBevSETA) Grant ProcessChapter 20: Digitalising Administration in a Leading Business SchoolChapter 21: ConclusionIndexKEY FEATURES %u2022 No technical jargon and can be read by anyone.%u2022 Practical examples that will guide you to understand technical concepts such as autonomous & automation, and smart operations.%u2022 Examples are chosen from organisations in Africa.%u2022 No prior experience or technical knowledge is required to understand this book.978 1 99896 225 9 ZAR R547.00978 1 99896 229 7 ZAR R492.001st EDITION 2022 Ed368 PAGES18,5mm Practical Case Studies in Digitalising OperationsAbout the editorsPius Oba is a faculty in Digitalising operations at WITS Business School, Parktown, Johannesburg.Michael Sony is a faculty in Digitalising operations at WITS Business School, Parktown, Johannesburg.ISBN 978 1 99896 225 99 7 8 1 9 9 8 9 6 2 2 5 9 www.juta.co.zaPIUS OBA %u2022 MICHAEL SONYPractical Case Studies in Digitalising Operations give a practical overview with live examples in a step-by-step methodology as to how to digitalise the operations. Digitising operations has become a critical lever of the business operations model and it will help companies to build value and provide compelling customer experience at lower costs. An operating model that will provide a unique new way to run an organization. It combines digital technologies and operations capabilities in an integrated, well-thought-out and sequenced way to achieve step-change improvements in revenue, customer experience, and cost. The following key topics are covered through practical examples%u2022 How to assess the digital operations maturity of the organization.%u2022 How to determine the current and future digital, automation and autonomous, and Smart levels of operations.%u2022 How to identify operations for digitalising.%u2022 What Industry 4.0 technologies can be applied in organizations in Africa for improving operations?%u2022 Practical examples from Governmental and non-governmental organizations.Key features%u2022 No technical jargon and can be read by anyone.%u2022 Practical examples that will guide you to understand technical concepts such as autonomous & automation, and smart operations.%u2022 Examples are chosen from organizations in Africa.%u2022 No prior experience or technical knowledge is required to understand this bookThis book has a practical approach to digitalising operations. It is intended to give readers a practical perspective as to how to digitalise the operations through real-life examples. From the second chapter onwards, the book is devoted to taking readers on the journey of digitalising operations in a step-by-step lucid manner. It is aimed at students of operations management, industrial engineering at leading universities, first-time managers, operational managers, supervisors, and top leaders who need a holistic understanding of digitalising operations.