Handbook of the Banking Ombudsman
Print ISBN: 9780702185410
Print ISBN: 9780702185410
Product Details:
Author(s):
Year Published:
2013
Edition
1st Edition
Type:
Print | Soft Cover
Language:
English
About this publication
The Ombudsman for Banking Services (OBS) provides a dispute resolution service to bank customers who are unhappy with the services and products provided by their bank.
This practical guide explains the procedures, processes, jurisdiction and functions of the OBS, while exploring the steps followed to resolve complaints in the context of prevailing legislation.
Content
- History of the OBS
- Structure
- Role
- Powers
- Jurisdiction
- Procedures
- Reviews
- Legal implications of lodging a complaint
- The need for formality
- Completion and submission of the form
- Communicating with the OBS
- Terms of Reference of the Ombudsman for Banking Services
- Application for Assistance Form
- Code of Banking Practice
Interest / Benefit to