Food and Beverage Handbook,The


Available
  • Format: Soft Cover
  • ISBN: 9780702166396
  • Extent: 332
  • Published:
  • Category: Hospitality and Tourism

R518.00



The Food and Beverage Handbook is a detailed and comprehensive source of information, techniques, procedures and standards for anyone studying hospitality management and wanting to specialise in the food and beverage division. This book takes the student along a varied journey, including the basics of social etiquette, selling techniques, product knowledge, industry information, cultural awareness, security and safety, identifying job opportunities and much more. The tour is one filled with interest and illumination, combining detailed facts, interesting side-notes and helpful assessment questions and assignments.      

Customer service • Telephone handling • Service etiquette • Customer satisfaction • Maintain effective relationships • Cultural awareness • Selling skills • Restaurant personnel • Table service • Wine service • Drinks service • Cigars • Stocktaking • Stock • Mise en place • Bar
decoration and display • Preparation and service of drinks • Maintaining the draught beer dispenser • Garnishing • Cocktails • Cellar and storage • Cleaning equipment • Waste disposal • Carvery or buffet service • Functions • Organisational facilities and services • Safe and secure
working environments • Sectors of the hospitality, travel and tourism industries • Developing oneself within the job role • Sourcing information for self-employment opportunities • Staff training and development • Introduction of new staff • Applying for a job or work placement •
First aid

The book is aimed at all students and lecturers of hospitality management and is intended to complement outcomes-based education. Included within its pages are National Qualification Standard Criteria and specific outcomes for the Food and Beverage Services Certificate (FSC04).
Any hotel, restaurant, catering facility or THETA-accredited training provider where there are learnerships being implemented and taught, both theoretically and practically, will find this book an invaluable asset to their programme.

This product does not have any reviews yet - be the first to write one.

The Food and Beverage Handbook is a detailed and comprehensive source of information, techniques, procedures and standards for anyone studying hospitality management and wanting to specialise in the food and beverage division. This book takes the student along a varied journey, including the basics of social etiquette, selling techniques, product knowledge, industry information, cultural awareness, security and safety, identifying job opportunities and much more. The tour is one filled with interest and illumination, combining detailed facts, interesting side-notes and helpful assessment questions and assignments.      

Customer service • Telephone handling • Service etiquette • Customer satisfaction • Maintain effective relationships • Cultural awareness • Selling skills • Restaurant personnel • Table service • Wine service • Drinks service • Cigars • Stocktaking • Stock • Mise en place • Bar
decoration and display • Preparation and service of drinks • Maintaining the draught beer dispenser • Garnishing • Cocktails • Cellar and storage • Cleaning equipment • Waste disposal • Carvery or buffet service • Functions • Organisational facilities and services • Safe and secure
working environments • Sectors of the hospitality, travel and tourism industries • Developing oneself within the job role • Sourcing information for self-employment opportunities • Staff training and development • Introduction of new staff • Applying for a job or work placement •
First aid

The book is aimed at all students and lecturers of hospitality management and is intended to complement outcomes-based education. Included within its pages are National Qualification Standard Criteria and specific outcomes for the Food and Beverage Services Certificate (FSC04).
Any hotel, restaurant, catering facility or THETA-accredited training provider where there are learnerships being implemented and taught, both theoretically and practically, will find this book an invaluable asset to their programme.

This product does not have any reviews yet - be the first to write one.