Administrative Management 4e


Available
    Edition: 4th edition
  • Format: Soft Cover
  • ISBN: 9781485121275
  • Extent: 592 pages
  • Published:
  • Category: Business Management

R577.00



Administrative Management was written specifically for people working in the field of administrative management, as well as those studying administrative management at higher education institutions.
This up-to-date information source will provide both prospective and current information managers and office professionals with the necessary knowledge and insight into information management. It will enable them to manage the information needs of the organisation so that timely, relevant and accurate information is available to managers at all levels so that they can make meaningful decisions.

Chapter 1

Introduction

1.1       The role of the management function within an organisation

1.2       The role of the administrative function within an organisation

1.3       The role of the administrative manager in an organisation

1.4       The information needs of the organisation

1.5       The relationship between the administrative function and the other functions in an organisation

1.6       The administrative manager of the future

1.7       Conclusion

1.8       Self-assessment

References 

 

Chapter 2

Introduction

2.1       Defining a system

2.2       The objectives of a system

2.3       The elements of a general system

2.4       The characteristics of an efficient information system

2.5       The implementation and modification of information systems

2.6       Different types of information systems

2.7       The integration of systems and the flow of information

2.8       Conclusion

2.9       Self-assessment

References

 

Chapter 3

Introduction

3.1       The nature of information

3.2       Types of information

3.3       Factors influencing the flow of information

3.4       Perspectives on information management

3.5       Aspects of information management

3.6       Management information

3.7       Knowledge management

3.8       Conclusion

3.9       Self-assessment

References

Chapter 4

Introduction

4.1       The administrative support function

4.2       The profile of the administrative manager

4.3       Events management

4.4       Putting the event together ñ implementation and execution of the plan

4.5       Conclusion

4.6       Self-assessment

References

 

Chapter 5

Introduction

5.1       The importance of good communication

5.2       The communication process

5.3       Communication channels

5.4       Communication mediums

5.5       Non-verbal communication

5.6       Multicultural communication

5.7       Barriers to effective communication

5.8       Overcoming barriers to effective communication

5.9       Guidelines for effective communication

5.10     Conclusion

5.11     Self-assessment

References

 

Chapter 6

Introduction

6.1       The written communication process

6.2       Internal and external written communication

6.3       Business letters

6.4       Report writing

6.5       Presenting a report verbally

6.6       Memorandums

6.7       Effective writing techniques

6.8       Using technology to revise your message

6.9       Conclusion

6.10     Self-assessment

References

 

Chapter 7

Introduction

7.1       Telecommunication systems

7.2       Telecommunication networks

7.3       The Internet

7.4       Modes of electronic communication

7.5       Conclusion

7.6       Self-assessment

References

 

Chapter 8

Introduction

8.1       What are meetings?

8.2       Types of meeting

8.3       Cycle of a meeting

8.4       Steps in meeting management

8.5       Conducting the meeting

8.6       Following up after the meeting has been held

8.7       Basic meeting terminology

8.8       Conclusion

8.9       Self-assessment

References

 

Chapter 9

Introduction

9.1       The importance and advantages of effective office design and layout

9.2       The principles of office design and layout

9.3       Steps followed in planning the office layout

9.4       Factors to consider when planning the office layout

9.5       The costing of office space

9.6       Types of office layout

9.7       Specialised areas

9.8       The role of effective office layout in the flow of information

9.9       The role of furniture and equipment in the office layout

9.10     Facilities management

9.11     Conclusion

9.12     Self-assessment

References

 

Chapter 10

Introduction

10.1     Locating the office building

10.2     Factors to consider in the dÈcor of the office

10.3     The acquisition of office equipment

10.4     The maintenance of office equipment

10.5     Space management

10.6     Conclusion

10.7     Self-assessment

References

 

Chapter 11

Introduction

11.1     The development of the electronic office

11.2     Features of the electronic office

11.3     Advantages of the electronic office

11.4     The virtual scenario

11.5     Features of the virtual workplace

11.6     The feasibility of the virtual workplace

11.7     Conclusion

11.8     Self-assessment

References

 

Chapter 12

Introduction

12.1     Quality management

12.2     Total quality management (TQM)

12.3     Management of Administrative policies and procedures

12.4     Systems and processes in quality administrative management

12.5     Systems and process thinking as an approach to quality administrative management

12.6     Business Process Re-engineering and quality administrative management

12.7     Conclusion

12.8     Self-assessment

References

 

Chapter 13

Introduction

13.1     Productivity

13.2     The role of employees in raising productivity

13.3     The increase of productivity in the office

13.4     Workflow

13.5     Office procedures

13.6     Conclusion

13.7     Self-assessment

References

 

Chapter 14

Introduction

14.1     The information systems triangle

14.2     Information systems security

14.3     Information systems and the Internet

14.4     Conclusion

14.5     Self-assessment

References

 

Chapter 15

Introduction

15.1     What is planning?

15.2     Planning at different management levels

15.3     Types of plans and the planning process

15.4     Planning and your subordinates/office workers

15.5     Time management

15.6     Conclusion

15.7     Self-assessment

References

Chapter 16

Introduction

16.1     Organising defined

16.2     Principles of organising

16.3     Centralisation versus decentralisation

16.4     The organising process

16.5     Organisational structures

16.6     Organisational designs

16.7     Conclusion

16.8     Self-assessment

References

 

Chapter 17

Introduction

17.1     Leadership

17.2     Motivation

17.3     Conclusion

17.4     Self-assessment

References

 

Chapter 18

Introduction

18.1     The control process

18.2     Characteristics of an effective control system

18.3     Aids for the application of control

18.4     Quality control

18.5     Cost control

18.6     Stock control (also referred to as inventory control)

Conclusion

18.8     Self-assessment

References

 

Chapter 19

Introduction

19.1     The framework for decision-making

19.2     The basic elements of problem-solving

19.3     Problem-solving abilities

19.4     Steps in the problem-solving process

19.5     Problem-solving aids

19.6     Categories of problems in the administrative department

19.7     Conclusion

19.8     Self-assessment

References

 

Chapter 20

Introduction

20.1     What is diversity?

20.2     Dimensions of cultural diversity

20.3     Workplace diversity: benefits, problems and challenges

20.4     Reasons for increased diversity in the workplace

20.5     Managing cultural diversity in the workplace

20.6     Best practices

20.7     Conclusion

20.8     Self-assessment

References

 

Chapter 21

Introduction

21.1     Ethics and value systems

21.2     Views on ethical behaviour

21.3     Myths about business ethics

21.4     Managing ethics in the workplace

21.5     Ethics and the information age

21.6     International business ethics

21.7     The role of ethics in administrative management

21.8     Conclusion

21.9     Self-assessment

References

 

Chapter 22

Introduction

22.1     The risk management process

22.2     Duties and responsibilities of the administrative manager with regard to risk management

22.3     The financing of risk

22.4     Managing safety

22.5     The loss causation model

22.6     The health and safety programme

22.7     Conclusion

22.8     Self-assessment

References

This newly updated resource will provide both prospective and current information managers and office professionals with the necessary knowledge and insight into information management. It will enable them to manage the information needs of the organisation so that timely, relevant and accurate information is available to managers at all levels to assist them in making meaningful decisions.

This product does not have any reviews yet - be the first to write one.

Administrative Management was written specifically for people working in the field of administrative management, as well as those studying administrative management at higher education institutions.
This up-to-date information source will provide both prospective and current information managers and office professionals with the necessary knowledge and insight into information management. It will enable them to manage the information needs of the organisation so that timely, relevant and accurate information is available to managers at all levels so that they can make meaningful decisions.

Chapter 1

Introduction

1.1       The role of the management function within an organisation

1.2       The role of the administrative function within an organisation

1.3       The role of the administrative manager in an organisation

1.4       The information needs of the organisation

1.5       The relationship between the administrative function and the other functions in an organisation

1.6       The administrative manager of the future

1.7       Conclusion

1.8       Self-assessment

References 

 

Chapter 2

Introduction

2.1       Defining a system

2.2       The objectives of a system

2.3       The elements of a general system

2.4       The characteristics of an efficient information system

2.5       The implementation and modification of information systems

2.6       Different types of information systems

2.7       The integration of systems and the flow of information

2.8       Conclusion

2.9       Self-assessment

References

 

Chapter 3

Introduction

3.1       The nature of information

3.2       Types of information

3.3       Factors influencing the flow of information

3.4       Perspectives on information management

3.5       Aspects of information management

3.6       Management information

3.7       Knowledge management

3.8       Conclusion

3.9       Self-assessment

References

Chapter 4

Introduction

4.1       The administrative support function

4.2       The profile of the administrative manager

4.3       Events management

4.4       Putting the event together ñ implementation and execution of the plan

4.5       Conclusion

4.6       Self-assessment

References

 

Chapter 5

Introduction

5.1       The importance of good communication

5.2       The communication process

5.3       Communication channels

5.4       Communication mediums

5.5       Non-verbal communication

5.6       Multicultural communication

5.7       Barriers to effective communication

5.8       Overcoming barriers to effective communication

5.9       Guidelines for effective communication

5.10     Conclusion

5.11     Self-assessment

References

 

Chapter 6

Introduction

6.1       The written communication process

6.2       Internal and external written communication

6.3       Business letters

6.4       Report writing

6.5       Presenting a report verbally

6.6       Memorandums

6.7       Effective writing techniques

6.8       Using technology to revise your message

6.9       Conclusion

6.10     Self-assessment

References

 

Chapter 7

Introduction

7.1       Telecommunication systems

7.2       Telecommunication networks

7.3       The Internet

7.4       Modes of electronic communication

7.5       Conclusion

7.6       Self-assessment

References

 

Chapter 8

Introduction

8.1       What are meetings?

8.2       Types of meeting

8.3       Cycle of a meeting

8.4       Steps in meeting management

8.5       Conducting the meeting

8.6       Following up after the meeting has been held

8.7       Basic meeting terminology

8.8       Conclusion

8.9       Self-assessment

References

 

Chapter 9

Introduction

9.1       The importance and advantages of effective office design and layout

9.2       The principles of office design and layout

9.3       Steps followed in planning the office layout

9.4       Factors to consider when planning the office layout

9.5       The costing of office space

9.6       Types of office layout

9.7       Specialised areas

9.8       The role of effective office layout in the flow of information

9.9       The role of furniture and equipment in the office layout

9.10     Facilities management

9.11     Conclusion

9.12     Self-assessment

References

 

Chapter 10

Introduction

10.1     Locating the office building

10.2     Factors to consider in the dÈcor of the office

10.3     The acquisition of office equipment

10.4     The maintenance of office equipment

10.5     Space management

10.6     Conclusion

10.7     Self-assessment

References

 

Chapter 11

Introduction

11.1     The development of the electronic office

11.2     Features of the electronic office

11.3     Advantages of the electronic office

11.4     The virtual scenario

11.5     Features of the virtual workplace

11.6     The feasibility of the virtual workplace

11.7     Conclusion

11.8     Self-assessment

References

 

Chapter 12

Introduction

12.1     Quality management

12.2     Total quality management (TQM)

12.3     Management of Administrative policies and procedures

12.4     Systems and processes in quality administrative management

12.5     Systems and process thinking as an approach to quality administrative management

12.6     Business Process Re-engineering and quality administrative management

12.7     Conclusion

12.8     Self-assessment

References

 

Chapter 13

Introduction

13.1     Productivity

13.2     The role of employees in raising productivity

13.3     The increase of productivity in the office

13.4     Workflow

13.5     Office procedures

13.6     Conclusion

13.7     Self-assessment

References

 

Chapter 14

Introduction

14.1     The information systems triangle

14.2     Information systems security

14.3     Information systems and the Internet

14.4     Conclusion

14.5     Self-assessment

References

 

Chapter 15

Introduction

15.1     What is planning?

15.2     Planning at different management levels

15.3     Types of plans and the planning process

15.4     Planning and your subordinates/office workers

15.5     Time management

15.6     Conclusion

15.7     Self-assessment

References

Chapter 16

Introduction

16.1     Organising defined

16.2     Principles of organising

16.3     Centralisation versus decentralisation

16.4     The organising process

16.5     Organisational structures

16.6     Organisational designs

16.7     Conclusion

16.8     Self-assessment

References

 

Chapter 17

Introduction

17.1     Leadership

17.2     Motivation

17.3     Conclusion

17.4     Self-assessment

References

 

Chapter 18

Introduction

18.1     The control process

18.2     Characteristics of an effective control system

18.3     Aids for the application of control

18.4     Quality control

18.5     Cost control

18.6     Stock control (also referred to as inventory control)

Conclusion

18.8     Self-assessment

References

 

Chapter 19

Introduction

19.1     The framework for decision-making

19.2     The basic elements of problem-solving

19.3     Problem-solving abilities

19.4     Steps in the problem-solving process

19.5     Problem-solving aids

19.6     Categories of problems in the administrative department

19.7     Conclusion

19.8     Self-assessment

References

 

Chapter 20

Introduction

20.1     What is diversity?

20.2     Dimensions of cultural diversity

20.3     Workplace diversity: benefits, problems and challenges

20.4     Reasons for increased diversity in the workplace

20.5     Managing cultural diversity in the workplace

20.6     Best practices

20.7     Conclusion

20.8     Self-assessment

References

 

Chapter 21

Introduction

21.1     Ethics and value systems

21.2     Views on ethical behaviour

21.3     Myths about business ethics

21.4     Managing ethics in the workplace

21.5     Ethics and the information age

21.6     International business ethics

21.7     The role of ethics in administrative management

21.8     Conclusion

21.9     Self-assessment

References

 

Chapter 22

Introduction

22.1     The risk management process

22.2     Duties and responsibilities of the administrative manager with regard to risk management

22.3     The financing of risk

22.4     Managing safety

22.5     The loss causation model

22.6     The health and safety programme

22.7     Conclusion

22.8     Self-assessment

References

This newly updated resource will provide both prospective and current information managers and office professionals with the necessary knowledge and insight into information management. It will enable them to manage the information needs of the organisation so that timely, relevant and accurate information is available to managers at all levels to assist them in making meaningful decisions.

This product does not have any reviews yet - be the first to write one.