Page 17 - Juta_Business_Catalogue_2018

978 1 48511 183 2 978 1 48511 798 8 2e 2016
104 PAGES
ZAR R212.00 ZAR R198.00
Communication in the Office
D GROENEWALD
The aim of this book is to equip any person working in an office environment with the basic knowledge, skills and attitudes to communicate effectively in the administrative and office environment. Communication is the basis of all relationships. All business matters depend on the exchange of information, and the success of the organisation’s performance depends on the effective exchange of this information. Communication therefore affects every decision and almost every activity in the organisation. It includes not only human communication but also the management of communications technology – computer, email, voice- mail, databases and all other technical equipment of the modern electronic office. To ensure effective communication it is necessary to have a basic knowledge of communication.
This book will enable readers to:
• Understand the importance of good communication in an office environment,
as well as the elements of the communication process (verbal and written)
• Compile business letters, memorandums and reports
• Use different forms of electronic communication in the office
• Organise all aspects of a meeting and take the minutes.
CONTENTS
• Basics of communication
• Written communication
• Electronic communication
• How to conduct effective meetings
ABOUT THE AUTHOR
Dr D Groenewald is a senior lecturer in the Department of Business Management at the University of Johannesburg. She holds the degrees BCom (RAU), BCom (Hons) (RAU), and MCom (Business Management) (RAU). She has co-authored books on Business Management, Small Business Management, Entrepreneurship, Information Management and Office Administration. She has also co-authored grades 7, 8 and 9 textbooks for Economic and Management Sciences.
If you are a teaching academic or course Leader,
you may request a FREE inspection copy to consider as textbooks for students on your course. The Request Form is at the back of this catalogue; alternatively, go to bit.ly/jutainspection
JUTA BUSINESS CATALOGUE | 2018/2019
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