Communication in the Office 2e


Available
    Edition: 2nd edition
  • Format: Soft Cover
  • ISBN: 9781485111832
  • Language(s): English
  • Extent: 98 pages
  • Published:
  • Category: Communication, Business Management

R229.00



The aim of this book is to equip any person working in an office environment with the basic knowledge, skills and attitudes to communicate effectively in the administrative and office environment. Communication is the basis of all relationships. All business matters depend on the exchange of information, and the success of the organisation’s performance depends on the effective exchange of this information.

Chapter 1 The basics of communication
1.2 The importance of good communication
1.3 The communication process
1.4 Communication channels
1.5 Communication mediums
1.6 Multicultural communication
1.7 Barriers to effective communication
1.8 Overcoming barriers to effective communication
1.9 Guidelines for effective communication
Chapter 2 Written communication
2.2 The written communication process
2.3 Internal and external written communication
2.4 Business letters
2.5 Reports
2.6 Presenting a report verbally
2.7 Memoranda
2.8 Effective writing techniques
Chapter 3 Electronic communication
3.2 Telecommunication systems
3.3 Telecommunication networks
3.4 The Internet
3.5 Modes of electronic communication
Chapter 4 How to conduct effective meetings
4.2 What are meetings?
4.3 Types of meetings
4.4 Cycle of a meeting
4.5 Steps in managing a meeting
4.6 Conducting the meeting
4.7 Follow up after the meeting
4.8 Basic meeting terminology

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The aim of this book is to equip any person working in an office environment with the basic knowledge, skills and attitudes to communicate effectively in the administrative and office environment. Communication is the basis of all relationships. All business matters depend on the exchange of information, and the success of the organisation’s performance depends on the effective exchange of this information.

Chapter 1 The basics of communication
1.2 The importance of good communication
1.3 The communication process
1.4 Communication channels
1.5 Communication mediums
1.6 Multicultural communication
1.7 Barriers to effective communication
1.8 Overcoming barriers to effective communication
1.9 Guidelines for effective communication
Chapter 2 Written communication
2.2 The written communication process
2.3 Internal and external written communication
2.4 Business letters
2.5 Reports
2.6 Presenting a report verbally
2.7 Memoranda
2.8 Effective writing techniques
Chapter 3 Electronic communication
3.2 Telecommunication systems
3.3 Telecommunication networks
3.4 The Internet
3.5 Modes of electronic communication
Chapter 4 How to conduct effective meetings
4.2 What are meetings?
4.3 Types of meetings
4.4 Cycle of a meeting
4.5 Steps in managing a meeting
4.6 Conducting the meeting
4.7 Follow up after the meeting
4.8 Basic meeting terminology

Contents not available

This product does not have any reviews yet - be the first to write one.